Join a diverse and growing team creating an exciting new direction in risk management and safety technology.
Lead Web Application Programmer (2 positions)
Customer Relationship and Service Desk Manager
Under the general direction of the Executive Director for Risk and Safety Solutions, act as the Customer Success and Service Desk Manager providing leadership and guidance to those teams and the department in the areas of customer success, training and service.
Provide leadership to the Customer Success and Service Desk teams, who serve as a liaison between the customers, product management and the product development teams, providing analysis, support, and training to over 100,00 system users, across all 10 UC Campuses, 5 Medical Centers and over 23 external customers, in the area of Risk Services and Environmental Health and Safety.
Customer Relationship Analyst
Under the general direction of the Customer Success Manager for Risk and Safety Solutions (RSS), act as a Customer Relationship Analyst for RSS Teams. Work closely with customers across all 10 UC Campuses, 5 Medical Centers, and commercial clients to onboard and implement the RSS Platform solutions, developing and using Agile implementation plans. Work on the Customer Relationship Team to serve as a liaison between the customers, product management and the application development teams, providing analysis and support to over 150,000 system users in the area of Risk Services and Environmental Health and Safety. Document the functional needs of the expanding EH&S and Risk Management customer base and communicate these needs to the organization to improve products. Provide outreach, demonstrations and educate interested parties on the capabilities and functionality of the RSS Platform Solutions.View full listing
Business Analyst (3 positions)
Under general supervision of the Risk and Safety Solutions Associate Director of Business Development, serve as a Business Analyst working on Enterprise Risk Management (ERM) and Environmental Health and Safety (EH&S) Initiatives. Functions as a business analyst with experience in one or more of the fields related to Risk and Safety Solution products, including but not limited to: Chemistry, Biology, Radiation, Laboratory Safety, Hospital Safety, and Web Application Development. Work closely with customers and business contacts to understand the business needs, gather requirements, design, develop, and implement product plans and proposals that address the functional needs of system wide EH&S Technology Initiatives. Work closely with Application Development teams and other product developers to provide, explain and prioritize extensive functional requirements. Interact with a wide array of units throughout the UC system, including the Medical Centers.View full listing
Lead Product Developer (2 positions)
Under general supervision of the Risk and Safety Solutions Associate Director for Business Development, serve as a Lead Product Developer working on Enterprise Risk Management (ERM) and Environmental Health and Safety (EH&S) Initiatives. As a subject matter expert with expertise in one or more of the fields related to Risk and Safety Solution products, including but not limited to: Chemistry, Biology, Radiation, Laboratory Safety, Hospital Safety, Environmental Health and Safety; Work closely with customers and business contacts to design, develop, and implement product plans and proposals that address the functional needs of system wide H&S Technology Initiatives and identify associated priorities, opportunities and risks. Provide extensive functional requirements gathering during the analysis phase of the software development cycle for web-based applications. Interact with a wide array of units throughout the UC system, Medical Centers and commercial clients. Work closely with faculty researchers and EH&S staff in various roles including Product Champions, stakeholders, and other subject matter experts. Solicit, translate and document client needs into specific and detailed software requirements. Work closely with development teams as a Subject Matter Expert, to translate functional requirements to technical user stories, acceptance criteria, process flow diagrams, functional specifications, and other necessary project documentation. Provide leadership and guidance for critical management decisions. Prioritize business requirements based on thorough analysis of data and information gathered; propose methods to maximize efficiencies, both technical and nontechnical. Employ technical capabilities to advance ERM and EH&S program goals and resource needs. Provide support to the Portfolio Manager to maintain project timelines and ensure outstanding service to the clients and Project Sponsors. Work with Product Management to identify and pursue opportunities to create value for users. Develop lean practices with clients and users to streamline their business processes.View full listing
Dev Ops Architect/Agile Coach
Under direction of the Executive Director at Risk and Safety Solutions, the DevOps Architect, provide leadership to the highly complex lifecycle design, development and integration of critical information infrastructure projects for the University of California Enterprise Risk Management (ERM) and EH&S initiatives. Provide overall direction, guidance and definition of the ERM/EH&S technical architecture to effectively support ERM/EH&S business strategies, goals and objectives. Provide input, recommendations and specifications to ensure all current and proposed architectures meet or exceed current standards and industry best practices. Represent Risk and Safety Solution on relevant technology organizations at UCOP and UC campuses. Review and ensure compliance with UCOP policy and standards. Provide technical oversight for all System Administrators and Database Admin.View full listing